User needed assistance marking a check as cleared. In reference to a deposit from AgilLink client, this check needed to be marked as cleared 12/21/2021. When they tried to do so they got the error “Invoice already exists with the ID 34 for the same vendor 46 - [VENDOR NAME]”. The other checks on this deposit ticket also had already paid commission invoices yet only this one is causing issue.
We were able to resolve it by adding a -1 to the invoice number. This did help in clearing the check, but it generates an additional (duplicate) invoice. AgilLink should recognize that the commission table was already used, and the invoices were already paid. It functions this way on Datafaction, without generating duplicate invoices.
Case: 00954814
Per the case it was Alice Mitkova.
Jameson McDaniel
Tech Support Analyst
Client Contact Support Manager
841 N. Apollo St., Suite 400, El Segundo, CA 90245
Phone: 877-860-6222 | Email: Jameson.mcdaniel@cnb.com
Visit us at: www.datafaction.com
LinkedIn | Twitter | YouTube
[cid:image001.png@01D8139A.16251550]
Datafaction is an RBC company and is an affiliate of City National Bank, Member FDIC.
Any idea who this user was? Armanino is huge.