In AgilLink, when checks print without a signature when a signature is available, users often have questions as to why. Currently, there is effectively only one reason: "Rejected by user", which indicates that the "Print Laser Signature" option is not enabled on "Pay Invoices and Print Checks".
Users always question this reason, and dispute the idea that the option was unenabled (it is enabled by default). I propose that if a check is to be printed without a signature, a user should be required to specify why. This will serve two purposes:
It provides "check" step, as if a user is prompted to add a no signature reason when they intended a signature, they will stop and make sure the check prints without a signature
If they intend to print the check without a signature, it will be recorded as to their logic, thus saving a question as to why the check printed without a signature.
In practice, customers ALWAYS want a signature printed, if a valid signature is available.